Emerging digital technologies are rapidly transforming the way governments interact with citizens and vice versa. To improve civic engagement, governments must design and deliver solutions with a focus on the actual experience of the people it is meant to serve. Through its solutions, governments must ensure equity for underserved populations by reducing barriers to enrolling for and accessing public benefits.
According to a report by industryresearch.com, the global community engagement software market was valued at $256.2 million in 2021 and is projected to reach $621.7 million by 2028, registering a CAGR of 13.5 percent during the forecast period. The easier access to government services has pushed agencies to accelerate their ability to more directly engage and include citizens in identifying, designing, and delivering customized services.
Modern governments with a digital-first attitude have adopted a multichannel approach to citizen engagement. This approach also allows governments to leverage multiple citizen participation instruments that allow them to share their input on a digital platform at reduced costs. Citizen partnership is also higher when civic engagement solutions offer a personalized interface. Mobile applications and web platforms give citizens the freedom to pick the topics about which they want to be kept in the loop. By leveraging citizen engagement dashboards, governments can gain insights into their citizens’ opinions through numerous streams of data.
This edition of Govt CIO Outlook delivers a bird’s-eye view of the recent developments in the civic engagement arena and insights into how organizations are aligning with these trends and adopting new ways to replace legacy practices.
We have curated thought leadership articles from industry experts like the Director of Resident Engagement at the City and County of Denver.
We also took a deep dive into the market trends to narrow down the list of companies delivering innovative civic engagement solutions. Equipped with innovative technological capabilities, companies like Elect@ help transform businesses at the cloverleaf of various disruptive technologies.
We hope this edition of Govt CIO Outlook’s civic engagement solution providers helps you build the partnership you
