Civic engagement initiatives have long played a vital role in the way governments engage with their communities to act upon their needs and priorities. But, just like everything is changing in the wake of a new normal that has emerged in this post-pandemic world, civic engagement is also changing. With government leaders rethinking community engagement in their organizations, they are advocating advanced civic engagement platforms that are enabling civilians to send automated emails, calls, and engage in correspondence with the government. They also allow campaigners to increase supporter engagement through automated and personalized social media posts and emails.
In view of this evolving market scenario, the global civic engagement solution market that was estimated at USD 256.20 million in 2021 is projected to reach USD 621.70 million by 2028, exhibiting a CAGR of 13.50 percent during the forecast period. The market growth can also be partly attributed to the growing importance of data collection platforms that allow governments to collect citizens’ proposals, conduct polls and surveys, and analyze the feathered data to uncover trends and identify pressing issues.
Staying ahead of these developments, this particular edition of Gov CIO Outlook brings forth the most influential developments in the civic engagement solutions space that are encouraging community involvement through intuitive software and platforms. It features thought leadership articles from Paul Jones, CIO at City of West Palm Beach Utilities, who speaks about the imminent implementation of IT management platforms to enhance service excellence and prioritize public demands with limited budgets. It also features commentaries from Glenn Hasteadt, IT Director at the County of Onslow, North Carolina, who highlights the importance of instilling a superior company culture to foster organizational growth.
In addition to these critical insights from industry experts, the edition presents the most promising civic management solutions from the top companies on the rise, including 3Di Systems, Citizens Foundation, Golden, and Survey & Ballot Systems that are helping governments communicate more effectively with civilians and accordingly provide public services. We hope this edition will help you find the right civic engagement solution provider that will empower you to deliver critical government services and garner community support in a much more interactive way.
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